First responders are often the first point of contact for individuals with special needs or mental health conditions. As such, it is important that first responders are equipped to deal with these individuals in a way that is respectful and sensitive to their needs. Here are some tips for first responders when working with special needs or mental health individuals:
- Take care to listen to and understand the individual’s situation
- Be patient and calm when communicating with the individual
- Avoid using jargon or medical terms that the individual may not understand
- Seek to de-escalate any potential conflict or agitated behavior
- Respect the individual’s personal space and boundaries
- Keep in mind that the individual may be experiencing heightened anxiety or stress levels
- Have a plan in place for how to best support the individual during and after the encounter
Take care to listen to and understand the individual’s situation
One of the biggest problems is first responders not fully listening to the individual. This can leave the individual feeling unheard and misunderstood. First responders should take care to listen to the individual’s situation and try to understand their perspective.
Be patient and calm when communicating with the individual
It is important to be patient when communicating with an individual with special needs or a mental health condition. This is because the individual may not be able to communicate as effectively as someone without a special need or mental health condition. First responders should be calm and patient when communicating with these individuals.
Avoid using jargon or medical terms that the individual may not understand
First responders should avoid using jargon or medical terms that the individual may not understand. This can cause confusion and frustration for the individual. Instead, first responders should use clear and concise language when communicating with these individuals.
Seek to de-escalate any potential conflict or agitated behavior
First responders should seek to de-escalate any potential conflict or agitated behavior. This can be done by remaining calm and using positive communication techniques. First responders should avoid using force or restraints unless absolutely necessary.
Respect the individual’s personal space and boundaries
First responders should respect the individual’s personal space and boundaries. This means not touching the individual unless absolutely necessary and respecting their right to say no.
Keep in mind that the individual may be experiencing heightened anxiety or stress levels
First responders should keep in mind that the individual may be experiencing heightened anxiety or stress levels. This can impact the individual’s ability to communicate and behave in a calm manner. First responders should be aware of this and take it into account when interacting with these individuals.
Have a plan in place for how to best support the individual during and after the encounter
First responders should have a plan in place for how to best support the individual during and after the encounter. This may include having a list of resources or contacts that the individual can reach out to for support. First responders should also be prepared to provide follow-up support to the individual if necessary.
Some impressive programs are popping up
There are several states, such as Iowa, South Dakota, Colorado, and Arizona, who are implementing mental health crisis responder teams in place of police, EMS, or fire.
These teams are composed of mental health professionals and are specially trained to deal with mental health crisis situations. These teams have had great success in de-escalating situations and providing much needed support to individuals in crisis.
See the full article, When Mental Health Crisis Responders Reach Rural Residents, for some great communities doing wonderful things in terms of service.
By following these tips, first responders can ensure that they are providing the best possible care to special needs and mental health individuals.
