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Ben Franklin’s Lessons for First Responders – Reprint

An excellent article from FireRescue1 and worth a post of it here. Enjoy.

Here’s how to live your best life in the fire service, according to Poor Richard’s words of wisdom

By Rom Duckworth

“If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing.”“Do not squander time, for that’s the stuff life is made of.””You may delay, but time will not.”

From perhaps America’s most beloved of the founding fathers, Ben Franklin’s timeless wisdom is as relevant to emergency responders today as when he started publishing “Poor Richard’s Almanack” more than 280 years ago. While many are aware that Franklin founded the Union Fire Company, America’s first organized fire department, fewer people know that Franklin also cofounded America’s first hospital, the Pennsylvania Hospital in Philadelphia. In his many books and publications, Franklin shared great American common sense that many firefighters and EMS providers will find useful as they work in the professions Franklin himself helped shape. Ben Franklin was known for being calm and thoughtful at a time in America when fiery debate was the norm. While it is unlikely that Franklin ever taught bloodborne pathogen lessons, he often gave advice that you might hear in any modern training classroom, “Tolerate no uncleanliness in body, clothes or habitation.” He also noted that, “In wine there is wisdom, in beer there is freedom, in water there is bacteria.”

An Investment in Fire/EMS Education

Franklin was referring to the everyday industry and professionalism of Americans when he advised that, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” He also said, “Glass, china, and reputation are easily cracked and never well mended.” He also reminds us of one of the first rules of EMS, to, “Wrong none by doing injuries or omitting the benefits that are your duty.”A clear proponent of common sense, Franklin also knew the value of a formal education. “An investment in knowledge pays the best interest,” He noted, and, “The only thing more expensive than education is ignorance.” Franklin often weighed in on the controversy of book learning versus experience to say it is necessary to balance both:

  • “Beware of the young doctor and the old barber.”
  • “The ancients tell us what is best, but we must learn of the moderns what is fittest.”
  • “Who is wise? He that learns from everyone.”

Fire Leadership, Job Satisfaction

Franklin was known for being calm and thoughtful at a time in America when fiery debate was the norm, “Wise men talk because they have something to say; Fools talk because they have to say something.”

His advice to us on being satisfied at work and at home is to:

  • “Be not disturbed at trifles, nor at accidents.”
  • “Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.”
  • “Happiness depends more on the inward disposition of mind than on outward circumstances.” “Any fool can condemn and complain, and most fools do.”

Franklin said of aspiring leaders, “He that cannot obey cannot command.” and that the road to leadership can be long and difficult, but worth the effort, “Do not fear mistakes. You will know failure. Continue to reach out.”

He advised leaders to, “Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.”

A proponent of what now may be known as servant leadership, Franklin recommended that leaders understand, “To be humble to superiors his duty, to equals courtesy, to inferiors nobleness.” Franklin summed up his philosophy on leadership by action:

  • “A good example is the best sermon.”
  • “Words may show a man’s wit, but actions his meaning.”

Firefighter Professional Development

While he was speaking to all people, many of Franklin’s words especially resonate for the fire/EMS service, professions that rely heavily on self-motivation and lifelong learning:

  • “How few there are who have courage enough to own their faults, or resolution enough to mend them.”
  • “Resolve to perform what you are; perform without fail what you resolve.”
  • “I would advise you to read with a pen in hand, and enter in a little book short hints of what you find that is curious, or that may be useful; for this will be the best method of imprinting such particulars in your memory.”
  • “Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

Perhaps Franklin’s best guidance for emergency service providers is to not simply read his advice, but to put it into action:

  • “If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing.”
  • “Do not squander time, for that’s the stuff life is made of.”
  • “You may delay, but time will not.”

About the Author

Rom Duckworth is a dedicated emergency responder and award-winning educator with more than twenty-five years of experience working in career and volunteer fire departments, hospital health care systems, and public and private emergency services. Currently a career fire captain and paramedic EMS coordinator, Rom is an emergency services advocate, and contributor to research, magazines and textbooks on topics of leadership, emergency operations, and educational methodology. Rom is a frequent speaker at conferences and symposia around the world and can be reached via RescueDigest.com.

Moving Fire Departments Forward

A while ago the National Volunteer Fire Council (NVFC) reached out to me to write an article for them on applying marketing methodologies to help fire departments.

Here’s a summary:

Marketing is an overarching umbrella that encompasses many things that are critical to a fire department from a communications standpoint. This article by John Kowalksi explains how marketing can help address and mitigate a department’s challenges. You have a story to tell, and in telling it correctly, your department can and will move forward.

To see the article, click here.

Enjoy and be safe!

Reflect on 2019, Adjust for 2020

As fire and emergency service organizations get through the holiday season and maybe breathe a sigh of relief, it’s a time to reflect on all the past year accomplishments. Call volumes, public education programs, fundraising and recruitment. It’s also a time to review what worked and what could use some adjustments in terms of training, on-scene operations, etc.

Use that information as you plan and move into 2020 and think about your top three goals for the year. Look at where you are as a department, where you want to go and then map out a plan to get there.

For my own department it’s to improve upon the two topics that haunt us all – recruitment and fund raising. But to also improve on our weekly training exercises and to be more in-line with NFPA standards. It’s also to increase our medical trainings as that is over 80% of our call volume. This is all to improve the invaluable services we bring to our communities.

Happy New Year and be safe!

Why I’m in the Fire Service, Stress Relief and a Marketing Example

Seems like a lot of stuff has recently sparked in me and rather than put these all as separate items I thought I’d give you some sort of blog combo pack!

Why am I in the fire service?

John smiles and sits on the pavement with his firefighting gear at his side.

Post-Chattanooga 9/11 Stair Climb

Thinking about this question brings some deep, as well as some not-so-deep thought. Quickly it was initially to be part of the community where I am not from and don’t initially fit in due to my yankee accent. Also due to several wildland fires in the area and just newly built a house out in the woods, I wanted to be able to protect my house and family. But the more I got into it, the more I wanted to learn. It fulfilled a “professional” need of being valued that my day job didn’t meet. It also was serving a higher purpose with my marketing skills and expertise – one that has been a weight on me for years. Something good instead of pushing products that really didn’t help people in a meaningful way. I was helping people. Directly by responding to emergency calls, and indirectly by helping my fire department and influencing others. Not a lot of change happens in the fire service and coming in with a marketing perspective offers something new. Not that many are willing to even talk about this “soft” side of the fire service, but I see the benefit and so does my department.

The fire service is in bad shape. Declining members (both career and volunteer) and declining funding. I also believe it’s a lack of understanding and value. People have an emergency and they dial 911 and we show up. But what if those response times continue to slip? What if nobody came? It seems like that’s where we’re headed as a society anyway… everyone for themselves. Look at politics and corporate ladders. Where has the “we” and “us” gone? Where is a community that truly looks after and cares about each other? There may be some pockets of that here in the US, but for the most part I see that gone.

I guess I take that on myself. To improve my department, to show the value to my community and to pull us together and prove that it can be done. To be an example to other departments and communities. And then perhaps, work with other departments and communities as a day job. Though frustrating at times being part of a small, rural department, I also see it as a way out of my day job. An advancement to do something different that has tangible, real life-changing results with what matters most – people.

Personally, I also wanted to see if I could do it. Physically and mentally. To learn something new. I have been so bored with my day job and not seeing much future in it or seeing a higher purpose in it. To push myself physically to see if I could keep up with the kids in their 20’s. To lead them and to offer a positive example. To give my department members with a positive role model and to lead them. And to be honest, it also helps me burn off aggression and

anger due to the issue with my precious children. I’m not involved in their daily lives and rarely even hear from or talk with them mainly due to their “mothers” bitter and vengeful influence and the courts not really caring about anything but money. I have been able to punch holes in boats with an axe, rip down ceilings during overhaul, save precious memories, extinguishing fires and raking fire breaks. I get dirty, sweaty and can use brute force. This helps me control my anger. It is getting better with time, but I still have my moments, and this gives me a good outlet.

I know I keep most of this in my head and to myself, and it takes a lot to pull it out of me (kicking and screaming sometimes due to my stubbornness). I stay pretty reserved with my personal life as I have been hurt by so many people in the past my trust is limited. Maybe fire service is a way for me to trust again. It’s needed on emergency scenes and with who I’m there with. Didn’t think of that before but it makes sense.

It also brings an aspect of respect and honor. I feel proud to be a firefighter. It’s an important job and the fact that I’m a volunteer makes it extra special. Not because of what others think, but to me and my own pride and sense of self-worth. When I have my turnout gear on, I feel invincible. I feel strong and know the adrenaline is coursing through my veins. It’s a high.

The fire service can be changed, and I can help be part of that change. It’s for the good of all of us, and it’s good for me.

An understanding and tools to reduce stress management

A friend of mine, Leslie Yancy, has developed a sheet to help understand stress with tips on how to best manage it – something all first responders should know and learn. She does some amazing work and give programs to first responders and medical staff on healing from trauma or ptsd. Learn more about Hero 2 Hero and check out her stress handout here.

A marketing example for your fire hall

Recently and at the conclusion of Fire Prevention Week, my department, the Lone Oak Volunteer Fire Department, held an open house to the community. We had breakfast and lunch, educational programs and hands-on demonstrations for everyone. And the best thing? All the supplies and food were donated to us from local companies. Everyone had a great time. As a marketing tool itself – the open house– we gained valuable visibility within the community and our mutual aid partners. In addition we had a local videographer film and edit down the entire event which provides us yet another marketing tool in our overall program. Take a look and tell me this doesn’t make you feel good about community and the great work we’re doing.

The Battles First Responders Fight

Thinking a lot about the things we see as first responders… two videos that really demonstrate the fight.

Reach out if you ever need to talk about what you’ve seen and how you’re feeling. Even hero’s need hero’s. A friend of mine also addresses groups on this issue. Learn more at hero-2-hero.com.

Value Infographic

Something that is to help clarify the marketing and power of it within a fire or emergency service organization.

Limited Support? An Idea to Overcome.

Last week as I walk through the Firehouse Expo in Nashville some things kept coming into my mind. All these people attending to learn and all of these vendors supporting the fire service industry is truly amazing to see.

This was also a couple days before my fire department was having its first big open house for the community. We had an incredible amount of support from our area businesses… donating financially for picnic supplies and through other items such as coffee, doughnuts, hot dogs, etc. That blew me away and there are people that care.

Knowing over 70% of all fire departments in the US are volunteer organizations it’s great to see this support. There are many challenges though. Declining members (and member support/dedication), limited funding (need for fundraising) and lack of community support are just a few but they’re at the top of my list. But these aren’t simple things. Without dedicated members, without funding… terrible responses. Without community support how can a department grow?

We need to demonstrate the value we provide. A day in the life of a volunteer firefighter in a rural department and all the services and value we bring to a community. To really get them to understand what we do.

  • Fire investigations
  • Structural fire suppression
  • Wildland fire suppression
  • Motor vehicle accidents
  • Medical emergencies
  • Search and rescue
  • Traffic control
  • Truck maintenance
  • Department operations
  • Department equipment
  • Department compliance
  • Member training
  • Member certifications
  • Community education
  • Fundraising and grant writing
  • Social media & website
  • Community event support
  • Community, county and town meetings
  • Board of directors meetings

And I’m sure I forgot a few things.

The people attending, teaching and exhibiting at Firehouse Expo and the dedication from a handful of my department members truly show what it is to be part of the fire service. But how can we gain new, quality members and address these big challenges?

Aside from continuing to push the value to the community, I’m not sure how else to get across this message. Continuing to push will directly impact membership and local support (financial and other). But it’s exhausting. I’m exhausted. But you know something… I will take a day or two to recover and then start again. The fire service is THAT important for me, and to those dedicated like me, to ever stop pushing. Through all the bullshit and struggles it boils down to helping people and providing a service. Not because we’re paid or want acknowledgement but because it matters to us personally and it’s the right thing to do. It’s who we are. And I tell you… if you’re not here for the right reasons you will not last.

We need to communicate our hearts and passions rather than “we need more members, more funding and more support.” Why are we here? Why are YOU here? I am here because I care. I want to be an integral part of my community. I want to help protect it and keep everyone safe. I want to keep our forests intact and thriving. I want to help people learn how to protect their homes and property. That is why I do it. That is why I will continue to read and learn, attend conferences and seminars, and to help my department be the best it can possibly be. To lead the way and be an example to other volunteer departments. It can be done but not overnight. It’s a long-term process with every step being methodical and sustainable for the future. It’s not easy but it’s worth it.

Communicating our hearts and passions will impact memberships and set an example of leadership to others. In the meantime, do the best you can with what you have. Nobody can fault you for that. You are the true heroes of the fire service. You know who you are. Thank you for all you do and what you are.

9/11 Stair Climb Chattanooga

Benefiting the National Fallen Firefighters Foundation, I recently participated in a 9/11 stair climb here in Chattanooga. It was good to see a turnout of about 300 people even though the weather was just over 90 degrees.

As I climbed the 110 stories today thinking of those brothers and sisters who lost their lives on 9/11. This event is controlled and safe. Just takes my motivation and strength. No fear, no unknowing that those on that day faced. Yet they charged in to save lives. To make a difference. I’m proud to honor them today and proud to be part of this tradition. I’m proud to be a firefighter.